Our (edible) products are shipped fresh on Wednesdays, this is so we can ensure the freshest products possible…
We package at the same time we cook, that’s the way it should be, so that’s how we roll. Each bag is lined to keep the product at its’ prime, then sealed to protect that freshness until it gets into your hands.
What happens when an order is placed?
You will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase (if applicable). Orders are summarized prior to production, and procurement of the items necessary to fill the orders are processed. If your item is unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for fulfillment we will process the charges and submit the order to be filled targeting the next applicable shipping/delivery cycle.
Where do we ship?
We ship to the 50 United States, currently.
What if we’re local to the bakery?
We deliver locally to points within the Puget Sound (I-5 corridor). If this is you please contact us and we’ll see if we can work it out.
When will my order ship?
Orders received between baking windows, will ship on the next shipping date. As an example… we cook every Wednesday, so the shipments will go that day. To get into that shipping cycle, you need to order by 9am (PST) that Monday. Orders placed after that time, will be processed the following Wednesday. Pretty simple.
What are my shipping options?
These are still being defined, likely Priority Mail (USPS). The good ol’ post office could use a little revenue these days, so we can help with that. If it changes, it’ll be noted here.
What determines shipping rates?
Shipping is dependent on location and amount ordered, per order.
What if my product(s) arrive damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage which impacts the product quality, contact us as soon as possible. Since we deliver and ship, for the later will not be locally available to inspect when there’s a problem, we ask that you take photos, and provide details accompany those photographs if/about/how the product was defective or damaged. Returns will be processed as credit, unless otherwise agreed upon and approved.
What if I need to cancel my order?
If you need to cancel an order, contact us as soon as possible! Please consider any costs we incur for reversing payment processing.
What if I need to return something?
Should you discover you are unhappy or dissatisfied with our product, please first contact us at firstname.lastname@example.org, and we will make every reasonable effort to ensure things are corrected. Refunds, unless arranged and agreed upon, will be given as credit.